Switching and your data

Your company's data is yours. This page says how to take all of it with you, in what format, and where it is kept — as the EU Data Act (Regulation (EU) 2023/2854, Art. 25–30) asks. Draft, to be checked by a lawyer.

Taking your data

• Who and when: any owner, at any time — also after a trial ends and during the 30-day deletion wait. Dashboard → Company → Download all data.
• Free: no fee for the export, no notice period and no switching charge.
• Two forms of the same data:
  • one JSON file (UTF-8), machine-readable, for importing into another system;
  • a ZIP of spreadsheets (one CSV file per table, semicolon-separated, UTF-8), which opens in Excel — good for the 10-year archive the law asks businesses to keep.

What the export contains

The company's settings; staff accounts (without passwords); stores and places; suppliers and their items and prices; item groups, items, barcodes and where items sit; current stock and the full stock history (every change, who made it and when, prices at the time); sales and purchase orders; stock counts; imported sales files; supplier invoices uploaded for deliveries; customer orders; customers, commercial offers and invoices (with VAT per rate and payment state); new-item requests and notes on unusual days.

Not included (security data, not business data): password hashes, sign-in and email-link codes, staff worker codes, a cash register's access key, and internal counters.

The file format

The JSON file is one object:

{
  "format": "inventorization-export",
  "version": 4,
  "exportedAt": "2026-10-13T12:00:00.000Z",
  "company": { … },
  "users": [ … ],
  "items": [ … ],
  "transactions": [ … ],
  …
}

Dates and times are ISO 8601 (UTC), money is a decimal number in euros, and rows refer to each other by their ids (UUIDs) — for example a transaction's item_id is the item_id of a row in items. version goes up whenever the shape changes. A full description of every table is available from support@stoqa.lt on request.

Leaving

1. Download the data (above) and check it opens.
2. End the agreement — on the Company page (Delete company) or by writing to support@stoqa.lt. No notice period.
3. We help with the switch for up to 30 days on request.
4. The company stays readable and downloadable for 30 days after a deletion request; any owner can cancel in that time. Then everything is deleted; backups keep it for up to 35 more days and are then gone too.

Where the data is kept

• Database and app: DigitalOcean, Frankfurt (Germany, EU).
• Backups: on the same server and an encrypted copy at Backblaze, EU Central region (Amsterdam, the Netherlands).
• Emails are sent through Scaleway (France, EU).

The full list of service providers is in the privacy policy and the data processing agreement.